Shipping Policy

Shipping Policy

Thank you for shopping with Lume de l’Ouest. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Free Shipping

We are pleased to offer FREE standard shipping on all orders. There are no minimum purchase requirements—every order qualifies for free shipping.

Order Processing

  • Orders are processed within 1–3 business days.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information (when available).

Shipping Time

Estimated delivery times may vary depending on your location and carrier availability.

Typical delivery times are:

  • Processing Time: 1–3 Business Days

  • Shipping Time: 5–10 Business Days

Please note that delivery estimates are not guaranteed and may be affected by weather conditions, holidays, customs processing, or other unforeseen delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (if available). You can use this information to monitor the progress of your shipment.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. Lume de l’Ouest is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

While we work with trusted shipping partners, occasional delays may occur that are beyond our control. If your package appears to be delayed or lost, please contact our customer support team, and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number along with clear photos of the damaged product and packaging so we can investigate and provide an appropriate solution.

Shipping Restrictions

At this time, shipping availability may vary depending on the destination. If we are unable to ship to your location, you will be notified before your order is processed.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you and ensure your shopping experience with Lume de l’Ouest is smooth and enjoyable.